1. Application
(1) This Standard Terms and Conditions shall be legally binding between you and Dreve America Corp. and all affiliates and subsidiaries (collective the “Company”) and shall exclusively apply for all services and supplies also for orders in our Online shop, unless otherwise agreed to in writing by both parties.
(2) Our General Terms and Conditions shall also govern the use of any website which link to these terms (individually a “Site” and collectively “Sites”) and all future transactions without any need of express reference thereto or agreement thereon at the conclusion of such transaction and shall also apply if we perform delivery despite our knowledge of differing or contrary terms.
(3) The provisions of these Terms and Conditions extend to standard contract conditions which are used in a contract with a merchant in course of business only.
(4) Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document of information issued by the seller shall be subject to correction without any liability on the part of the seller.
2. Offers, Acceptance
(1) Dreve’s offers shall not be binding; in particular with reference to quantities, price and delivery time.
3. Prices
(1) Buyer shall purchase the Goods from Dreve at the prices (the “Prices”) set forth in Dreve’s published price list in force as of the date that Dreve accepts buyer’s purchase order. If the Prices should be increased by Dreve before delivery of the Goods to a carrier for shipment to buyer, then these Terms shall be construed as if the increased prices were originally inserted herein, and buyer shall be billed by Dreve on the basis of such increased prices.
(2) All Prices are exclusive of all sales, use, excise taxes, VAT taxes, and any other similar taxes, duties and charges of any kind imposed by any Governmental Authority on any amounts payable by buyer. Buyer shall be responsible for all such charges, costs and taxes and which are payable at the date of delivery; provided, that, buyer shall not be responsible for any taxes imposed on, or with respect to, Dreve’s income, revenues, gross receipts, personnel or real or personal property or other assets. The buyer will be charged separately for costs of packaging and delivery and transport insurance, except as otherwise expressly agreed upon.
(3) If, as a result of a change of law between the agreement date and the delivery date, additional or increased charges (e.g., duties, levies, currency compensation payments) shall be payable, then Dreve shall have the right to increase the purchase price accordingly. The same shall apply to any fees for examination.
4. Payment
(1) Payment shall be made within 30 days strictly net from date of invoice.
New export customers are only supplied after payment is received, i. e. cash in advance.
(2) If the invoice is not paid within 30 days after the date of invoice or as at another due date, then Buyer shall pay interest on all late payments at the lesser rate of 1.5% per month or the highest rate permissible under applicable law, calculated daily and compounded monthly. Buyer shall reimburse Dreve for all costs incurred in collecting any late payments, including, without limitation, attorneys’ fees and costs. In addition to all other remedies available under these Terms or at law (which Dreve does not waive by the exercise of any rights hereunder), Dreve shall be entitled to suspend the delivery of any Goods if buyer fails to pay any amounts when due hereunder and such failure continues for 14 days following written notice thereof.
(3) If buyer becomes insolvent, files a petition for bankruptcy or commences or has commenced against it proceedings relating to bankruptcy, receivership, reorganization or assignment for the benefit of creditors, then Dreve shall have the right to declare all outstanding claims as immediately payable, even if Dreve shall have accepted checks. The same shall apply if the buyer defaults on payments as discussed in Section 4(2) or other incidents give rise to doubts about buyer’s creditworthiness. Moreover, Dreve may in such event demand prepayments or a security deposit.
(4) Buyer shall not withhold payment of any amounts due and payable by reason of any set-off of any claim or dispute with Dreve, whether relating to Dreve’s breach, bankruptcy or otherwise
5. Quantity of Custom-Made Products, Delivery
(1) At all times, Dreve shall have the right for custom-made products to supply 10 % more or less than the agreed amount.
(2) Dreve shall have the right to deliver in installments.
6. Hazardous Materials
(1) Some of the products sold may be hazardous. These products will be labeled and accompanied by Material Safety Data sheets in compliance with the Occupational Safety & Health Administration (“OSHA”).
7. Shipment, Delivery
(1) Delivery shall be made FOB at Dreve’s facilities. The Goods shall be transported insured at the risk of the buyer and at the expense of the buyer. This shall also apply in cases of any delivery free of charge and regardless of which means of transport are used. Any transport insurance shall be provided only upon express demand of the buyer. Any costs arising therefrom shall be at the expense of the buyer only.
(2) Dreve shall not be liable for any delays, loss or damage in transit.
(3) Unless otherwise agreed in writing by the parties, Dreve shall deliver the Goods to Dreve’s facilities (the “Delivery Point”) using Seller’s standard methods for packaging and shipping such Goods. Buyer shall take delivery of the Goods within two days of Seller’s written notice that the Goods have been delivered to the Delivery Point. Buyer shall be responsible for all loading costs and provide equipment and labor reasonably suited for receipt of the Goods at the Delivery Point.
(4) Dreve may, at its sole discretion, without liability or penalty, make partial shipments of Goods to buyer. Each shipment will constitute a separate sale, and buyer shall pay for the units shipped whether such shipment is in whole or partial fulfillment of buyer’s purchase order
(5) Dreve’s delivery obligation shall at all times be subject to timely and orderly receipt of the goods from Dreve’s own suppliers.
(6) Unless otherwise expressly agreed in writing, any indicated time of delivery or unloading shall be non-binding.
(7) If for any reason buyer fails to accept delivery of any of the Goods on the date fixed pursuant to Dreve’s notice that the Goods have been delivered at the specified location, or if Dreve is unable to deliver the Goods at the specified location on such date because buyer has not provided appropriate instructions, documents, licenses or authorizations: (i) risk of loss to the Goods shall pass to buyer; (ii) the Goods shall be deemed to have been delivered; and (iii) Dreve, at its option, may store the Goods until buyer picks them up, whereupon buyer shall be liable for all related costs and expenses including, without limitation, storage and insurance.
8. Non-delivery
(a) The quantity of any installment of Goods as recorded by Dreve dispatch from Dreve’s place of business is conclusive evidence of the quantity received by buyer on delivery unless buyer can provide conclusive evidence proving the contrary.
(b) Dreve shall not be liable for any non-delivery of Goods (even if caused by Dreve’s negligence) unless buyer gives written notice to seller of the non-delivery within 2 days of the date when the Goods would in the ordinary course of events have been received.
(c) Any liability of Dreve for non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time or adjusting the invoice respecting such Goods to reflect the actual quantity delivered.
9. Buyer’s Acts or Omissions
If Dreve’s performance of its obligations under this Agreement is prevented or delayed by any act or omission of Buyer or its agents, subcontractors, consultants, or employees, Dreve shall not be deemed in breach of its obligations under this Agreement or otherwise liable for any costs, charges, or losses sustained or incurred by Buyer, in each case, to the extent arising directly or indirectly from such prevention or delay.
10. Duty of Inspection and Rejection of Nonconforming Goods
(1) Buyer shall inspect the Goods within 2 days of receipt (“Inspection Period”). Buyer will be deemed to have accepted the Goods unless it notifies Dreve in writing of any Nonconforming Goods during the Inspection Period and furnishes such written evidence or other documentation as required by Dreve. “Nonconforming Goods” means only the following: (i) product shipped is different than identified in buyer’s purchase order; or (ii) product’s label or packaging incorrectly identifies its contents.
(2) If buyer timely notifies Dreve of any Nonconforming Goods, Dreve shall, in its sole discretion: (i) replace such Nonconforming Goods with conforming Goods, or (ii) credit or refund the Price for such Nonconforming Goods, buyer shall ship, at its expense and risk of loss, the Nonconforming Goods to Dreve’s facilities. This limitation is also set forth in Section 12(1) below. If Dreve exercises its option to replace Nonconforming Goods, Dreve shall, after receiving buyer’s shipment of Nonconforming Goods, ship to buyer, at buyer’s expense and risk of loss, the replaced Goods.
(3) Buyer acknowledges and agrees that the remedies set forth in Section 10(2) are buyer’s exclusive remedies for the delivery of Nonconforming Goods. Except as provided under Section 10(2), all sales of Goods to buyer are made on a one-way basis and buyer has no right to return Goods purchased under this Agreement to Dreve.
11. Limited Warranty
(1) Dreve warrants to buyer that for a period of one year from the date of shipment of the Goods (“Warranty Period”), that such Goods will materially conform to Dreve’s published specifications in effect as of the date of manufacture under the corresponding transaction. The warranty obligation does not refer to natural wear and tear or to damage occurring after the transfer of risk due to improper or unsuitable handling, excessive stressing, unsuitable operating material, and chemical, electrochemical or electrical influences of a nature not provided for according to the contract. In the event that improper alterations, repairs or maintenance are carried out by the buyer or third parties, Dreve’s warranty obligations and liability for consequences caused thereby are rendered void.
(2) Except as set forth in Section 11(2), DREVE, ITS AGENTS, OFFICERS, DIRECTORS, EMPLOYEES, SUCCESSORS, AS- SIGNS, AND AFFILIATES MAKE NO WARRANTY WHATSOEVER WITH RESPECT TO THE GOODS, INCLUDING ANY (a) WARRANTY OF MERCHANTABILITY; (b) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; (c) WARRANTY OF TITLE; OR (d) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.
(3) DREVE DISCLAIMS ANY LIABILITY FOR ANY DEFICIENCY IN TREATED UNITS.
(4) Dreve, its agents, officers, directors, employees, successors, assigns, and affiliates, shall not be liable for a breach of the warranty set forth in Section 11(1) unless: (i) buyer gives written notice of the defect, reasonably described, to Dreve within 2 days of the time when buyer discovers or ought to have discovered the defect; (ii) Dreve is given a reasonable opportunity after receiving the notice to examine such Goods and buyer (if requested to do so by Dreve) returns such Goods to Dreve’s place of business at buyer’s cost for the examination to take place there; and (iii) Dreve reasonably verifies buyer’s claim that the Goods are defective.
(5) Dreve, its agents, officers, directors, employees, successors, assigns, and affiliates, shall not be liable for a breach of the warranty set forth in Section 11(1) if: (i) buyer makes any further use of such Goods after giving such notice; (ii) the defect arises because buyer failed to follow Dreve’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods; or (iii) buyer alters or repairs such Goods without the prior written consent of Dreve.
12. Limitation of Liability and Damages
(1) BUYER AGREES THAT ANY LIABILITY OF DREVE SHALL BE LIMITED TO: (I) REPLACEMENT OF GOODS, OR (II) CREDIT OR REFUND THE PRICE FOR NONCONFORMING GOODS, BUYER SHALL SHIP, AT ITS EXPENSE AND RISK OF LOSS, THE NONCONFORMING GOODS TO DREVE’S FACILITIES. THE REMEDIES HEREIN ARE THE SOLE AND EXCLUSIVE REMEDIES PROVIDED HEREUNDER.
(2) THE REMEDIES SET FORTH IN THIS SECTION SHALL BE THE BUYER’S SOLE AND EXCLUSIVE REMEDY AND DREVE’S ENTIRE LIABILITY FOR ANY BREACH OF THE LIMITED WARRANTY SET FORTH IN SECTION 11(1).
(3) IN NO EVENT SHALL DREVE, ITS AGENTS, OFFICERS, DIRECTORS, EMPLOYEES, SUCCESSORS, ASSIGNS, AND AFFILIATES BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF OR RELATING TO ANY BREACH OF THESE TERMS, WHETHER OR NOT THE POSSIBILITY OF SUCH DAMAGES HAS BEEN DISCLOSED IN ADVANCE BY BUYER OR COULD HAVE BEEN REASONABLY FORESEEN BY BUYER, REGARDLESS OF THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.
(4) IN NO EVENT SHALL DREVE’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL OF THE AMOUNTS PAID TO SELLER FOR THE GOODS SOLD FOR THE PURCHASE ORDER OR $100,000, WHICHEVER IS LESS.
13. Grant of Security Interest
(1) As collateral security for the payment of the purchase price of the Goods, buyer hereby grants to Dreve a lien on and security interest in and to all of the right, title and interest of buyer in, to and under the Goods, wherever located, and whether now existing or hereafter arising or acquired from time to time, and in all accessions thereto and replacements or modifications thereof, as well as all proceeds (including insurance proceeds) of the foregoing. The security interest granted under this provision constitutes a purchase money security interest under the Minnesota Uniform Commercial Code.
14. Compliance with Law
(1) Buyer shall comply with all applicable laws, regulations and ordinances.
(2) Buyer shall maintain in effect all the licenses, permissions, authorizations, consents and permits that it needs to carry out its obligations under this Agreement.
(3) Buyer shall comply with all export and import laws of all countries involved in the sale of the Goods under this Agreement or any resale of the Goods by buyer. Buyer assumes all responsibility for shipments of Goods requiring any government import clearance.
(4) Dreve may terminate this Agreement if any governmental authority imposes antidumping or countervailing duties or any other penalties on Goods.
15. Termination
(1) In addition to any remedies that may be provided under these Terms, Dreve may terminate this Agreement with immediate effect upon written notice to buyer, if buyer: (i) fails to pay any amount when due under this Agreement and such failure continues for 20 days after Buyer’s receipt of written notice of nonpayment; (ii) has not otherwise performed or complied with any of these Terms, in whole or in part; or (iii) becomes insolvent, files a petition for bankruptcy or commences or has commenced against it proceedings relating to bankruptcy, receivership, reorganization or assignment for the benefit of creditors.
(2) If any agreed time of delivery or unloading shall be exceeded and there shall be no incident referred to in Section (§18) below, then the buyer must specify to Dreve a reasonable cure period of a minimum of two weeks. If Dreve shall fail to meet such deadline also, then the buyer will have the right to terminate the Agreement.
(3) A termination of the contract, in whole or in part, is possible as long as the order has not been processed. Dreve does not accept any responsibility for termination requests which are not received in due time. The buyer is obligated to accept the order if the termination is submitted late. In individual cases, fair consideration will be given to requests for retroactive termination or the exchange of defect-free consignments.
(4) Dreve reserves the right to charge lump-sum compensation for expenses in the amount of 10 % of the net order value in such cases. Exchanges or return deliveries are subject to our prior agreement and may not be shipped freight forward.
(5) If the buyer, contrary to Agreement, returns the Goods freight forward, it shall be obligated to bear the costs billed by Dreve to cover the expenses. The costs in this case shall comprise the payment which is due and lump-sum compensation for expenses in the amount of 10 % of the net order value.
16. Intellectual Property on the Website
All names, logos, text, designs, graphics, trade dress, characters, interfaces, code, software, images, sounds, videos, photographs, and other content appearing in or on the Sites (“Content”) are protected intellectual property of, or used with permission or under license by, our Company. Such Content may be protected by copyright, trademark, patent, or other proprietary rights and laws. This includes the entire Content of the Sites, copyrighted and protected as a collective work. All intellectual property rights associated with the Sites, and related goodwill, are proprietary to us or our licensors. You do not acquire any right, title, or interest in any Content by accessing or using the Sites. Any rights not expressly granted herein are reserved. Except as set forth below, the use of any Content available on the Sites is strictly prohibited.
Subject to your compliance with this Agreement, we grant you a limited license to access and use the Sites and their Content for personal, informational, and shopping purposes. No Content from the Sites may be copied, reproduced, republished, performed, displayed, downloaded, posted, transmitted, or distributed in any way without written permission of the rights owner. Except as otherwise expressly authorized herein or in writing by us, you agree not to reproduce, modify, rent, lease, perform, display, transmit, loan, sell, distribute, or create derivative works based (in whole or in part) on all or any part of the Sites or the Content.
17. Authorized use of the Website
While using the Sites, you are required to comply with all applicable statutes, orders, regulations, rules, and other laws. You may not use the Sites for any fraudulent or unlawful purpose, and you may not take any action to interfere with the Sites or any other party’s use of the Sites. In addition, we expect users of the Sites to respect the rights and dignity of others. For example, you may not do any of the following without our consent:
Post, upload, share, transmit, distribute, facilitate distribution of, or otherwise make available to or through the Sites any content that is unlawful, harmful, harassing, defamatory, threatening, intimidating, fraudulent, tortious, vulgar, obscene, hateful, pornographic, spam, discriminatory, violative of privacy or publicity rights, infringing of intellectual property or other proprietary rights, or otherwise objectionable in our sole discretion, including unauthorized or unsolicited advertising;
18. Downloads
The Sites may allow you to download certain Content, applications, software, and other information or materials. We make no representation that such download will be error or malware free or fit for a particular purpose. Certain downloads may be subject to a separate agreement either with us or a third party.
19. User Content
You are responsible for any information, text, reviews, posts, images, videos or other materials or content that you post on the Sites, upload to us, or transmit through the Sites (“User Content”). You agree, represent and warrant that any User Content you post on the Sites or transmit through the Sites is truthful, accurate, not misleading, and offered in good faith, and that you have the right to transmit such User Content. You shall not upload, post, or otherwise make available on or through the Sites any User Content protected by copyright, trademark, or other proprietary right of any third party without the express written permission of the owner of such right(s). You shall be solely liable for any damages resulting from any infringement of copyright, trademark, proprietary rights, or any other harm resulting from such User Content.
PLEASE DO NOT POST OR SEND US ANY USER CONTENT, IDEAS, SUGGESTIONS, OR OTHER USER CONTENT THAT YOU WISH TO KEEP PRIVATE OR PROPRIETARY OR FOR WHICH YOU EXPECT TO RECEIVE COMPENSATION. By sending any ideas, concepts, know-how, proposals, techniques, suggestions, or other User Content to us, you agree that: (i) we are free to use such User Content for any purpose; (ii) such User Content will be deemed not to be confidential or proprietary; (iii) we may have something similar already under consideration or in development; and (iv) you are not entitled to any compensation or reimbursement of any kind from us under any circumstances unless otherwise expressly agreed in writing by us. Be aware that we have no obligation to keep User Content confidential unless explicitly stated.
User Content License: By submitting User Content to us directly or indirectly (including through any use of third-party social media platforms directed at us), you grant to us (or warrant that the owner of such information and material has expressly granted to us) a royalty-free, perpetual, sublicensable, irrevocable, and unrestricted right and license: (i) to use, reproduce, display, modify, adapt, publish, perform, translate, transmit, and distribute or otherwise make available to others such User Content (in whole or in part and for any purpose) worldwide; (ii) to incorporate such User Content in other works in any form, media, product, service, or technology now known or hereafter developed for any purpose, including sale, manufacture, or advertising (and to exercise all intellectual property rights associated with such products or other works); and (iii) to use your name, screen name, location, photograph, avatar, image, voice, likeness, and biographical information provided in connection with the User Content in any and all media and for advertising or promotional purposes. You also hereby grant each user of the Sites a non-exclusive license to access your User Content through the Sites, and to tag, rate, review, comment on, use, reproduce, distribute, display, and perform such User Content as permitted through the functionality of the Sites and under this Agreement. Additionally, you irrevocably waive any “moral rights” or other rights with respect to attribution of authorship or integrity of your User Content that you may have under any applicable law or legal theory. Notwithstanding the foregoing, please note that any personally identifiable information you submit to us through our “Contact Us” forms, product order pages, job application portals, or other forms that are intended to be confidential will be handled in accordance with our Privacy Policy and will not be publicly disclosed, except as described in our Privacy Policy or otherwise approved by you.
20. Interactive Features and Forums
We may host message boards, user-generated content, promotions, reviews, blogs, and other interactive features or services through which users can post or upload User Content or otherwise interact with the Sites or something on them (each, a “Forum”). We do not endorse User Content posted in Forums, cannot guarantee the accuracy or authenticity of such User Content, and are acting only as a passive conduit for such User Content. User Content may include suggestions for uses of our products that have not been evaluated or approved by us; we do not recommend such uses. You should never use our products in any manner other than as is described on its packaging. WE RESERVE THE RIGHT TO REMOVE ANY FORUM CONTENT, OF ANY VARIETY, AT ANY TIME FOR ANY REASON.
Forums are Public: You acknowledge and agree that Forums are public spaces and that your participation in such Forums creates no expectation of privacy. Further, you acknowledge that any User Content you communicate in Forums may be seen and used by others. You understand that our staff, outside contributors, or other users connected with us may participate in Forums or other aspects of the Sites and may employ anonymous usernames when doing so. Any user failing to comply with this Agreement may be expelled from and refused continued access to Forums in the future. However, we are not responsible for User Content that you or others choose to communicate in Forums, or for your actions or the actions of other users. IF YOU CHOOSE TO MAKE ANY OF YOUR PERSONAL INFORMATION OR OTHER USER CONTENT PUBLICLY AVAILABLE IN A FORUM OR OTHERWISE ON OR THROUGH THE SITES, YOU DO SO AT YOUR OWN RISK.
Our Rights: You acknowledge and agree that we reserve the right (but have no obligation) to do one or all of the following, at our sole discretion: (i) evaluate User Content before allowing it to be posted on a Site or any Forum; (ii) monitor User Content and Forums; (iii) alter, remove, reject, or refuse to post or allow to be posted, without notice to you, any User Content, for any reason or for no reason whatsoever; provided, however, that we shall have no obligation or liability to you for failure to do so or for doing so in any particular manner; and/or (iv) disclose any User Content, and the circumstances surrounding its transmission, to any third-party in order to operate a Site, to protect us, our Site visitors or others, to comply with legal obligations or governmental requests, to enforce this Agreement, or for any other reason or purpose we deem appropriate. If you see User Content on our Sites that you believe violates this Agreement, please Contact Us.
21. Accounts
In general, you are not obligated to register for an account in order to access the Sites. However, certain sections and features of some of the Sites are available only to users who have registered for an account (“Account”). We may reject, and you may not use, a user ID (or e-mail address) for any reason in our sole discretion. For example, we may reject a user ID (or e-mail address) (i) that is already being used by someone else; (ii) that may be construed as impersonating another person; (iii) that belongs to another person; (iv) that violates the intellectual property or other rights of any person; or (v) that is offensive. You may only have one active Account at any given time, and you may not allow other people to use your Account to access the Sites.
If you maintain an Account, we expect you to accurately maintain and update any information about yourself that you have provided to us. You agree that you are responsible for all activities that occur under your Account, and for maintaining the confidentiality of your password. In addition, you agree to sign out from your Account at the end of each session if you are using a device that is shared with other people.
You agree to notify us of any unauthorized use of your Account username, log-in ID, password, or any other breach of security that you become aware of involving or relating to the Sites by contacting us as soon as possible. We reserve the right to take any and all actions we deem necessary or reasonable to maintain the security of the Sites and your Account, including without limitation, terminating your Account, changing your password, or requesting information to authorize transactions on your Account. WE EXPLICITLY DISCLAIM LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES ARISING FROM YOUR FAILURE TO COMPLY WITH THIS SECTION.
22. Chats and Chatbots
Some of the Sites may have chat, live support, instant messaging, or similar functionality to serve you better (“Chats”). Chats may allow you to speak to a human representative, a Chatbot (as defined below), or some combination of the two. You should review our Privacy Policy to learn how we treat information that could identify you gathered via a Chat. If you are signed into an Account while using a Chat, the Chat may link the Account information with you or the Chat interaction. You may not impersonate or attempt to gain information regarding another individual via a Chat. Information provided via a Chat may be inaccurate, and Chats may not always be available or error-free. Chats may be provided by third-parties, and you may be entering into a contractual agreement with those third-parties when you use the Chat. You should refer to the applicable Chat and its hyperlinks to learn more.
Chats may use interactive, automated computer programs and similar technologies to provide customer service via the Chat (“Chatbots”). Chatbots often work by using “natural language processing” technology to understand your questions and inputs and respond to them with relevant information or follow-up inquiries. Our Chatbots typically identify that you are interacting with a computer program and not a human, sometimes by a “Powered by…” or a similar legend in the Chat or by setting up the Chat in such a way that its apparent that a Chatbot is used. Chatbots use technology to respond to your inputs without human intervention. Although Chatbots are automated, your inputs and responses may be viewed and accessed by our real people, possibly in real time. Be aware that some Chatbots may connect you to one of our human representatives. The Sites may provide features that enable you to get support for certain products including a chat feature, a support email address, or a telephone hotline. Information collected via these support methods is subject to our Privacy Policy. Be aware that communications may be monitored for quality assurance and other purposes. All information you provide to us for purposes of support is considered User Content.
23. Third party Content and Links
Any information, statements, opinions, or other information provided by third-parties and made available on the Sites are those of the respective author(s) and not us. We do not guarantee the validity, accuracy, completeness or reliability of any opinion, advice, service, offer, statement, or other third-party content on the Sites.
We may provide on the Sites, solely as a convenience to users, links to websites, social media pages, mobile applications, or other services operated by other entities. If you click these links, you will leave the Sites. If you decide to visit any external link, you do so at your own risk, and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. We do not make any warranty or representation regarding, or endorse or otherwise sponsor, any linked websites, services, or the information appearing thereon or any of the products or services described thereon. Links do not imply that we are legally authorized to use any trademark, trade name, logo, or copyright symbol displayed in or accessible through the links; or that any linked website or service is authorized to use any of our trademarks, logos, or copyright symbols.
YOU AGREE THAT YOUR USE OF THIRD-PARTY WEBSITES, APPLICATIONS, SITES AND RESOURCES, INCLUDING WITHOUT LIMITATION YOUR USE OF ANY CONTENT, INFORMATION, DATA, ADVERTISING, PRODUCTS, OR OTHER MATERIALS ON OR AVAILABLE THROUGH SUCH THIRD-PARTIES, IS AT YOUR OWN RISK AND IS SUBJECT TO THE TERMS AND CONDITIONS OF USE APPLICABLE TO SUCH SITES AND RESOURCES.
24. Disclaimer of Medical advice
IN THE EVENT OF A MEDICAL EMERGENCY, CONTACT EMERGENCY SERVICES IMMEDIATELY.
THE CONTENT CONTAINED ON SOME OF THE SITES MAY CONTAIN INFORMATION ABOUT PROCESSES, AND/OR THERAPIES THAT ARE NOT EVALUATED OR REGULATED BY THE UNITED STATES FOOD AND DRUG ADMINISTRATION. THE SITES MAY ALSO CONTAIN INFORMATION ABOUT MEDICAL CONDITIONS AND MEDICAL TREATMENTS. SUCH INFORMATION IS INTENDED AS AN EDUCATIONAL AID ONLY. IT IS NOT INTENDED AS MEDICAL ADVICE FOR INDIVIDUAL CONDITIONS OR TREATMENT. IT IS NOT A SUBSTITUTE FOR A PROFESSIONAL MEDICAL DIAGNOSIS, NOR DOES IT REPLACE THE NEED FOR SERVICES PROVIDED BY MEDICAL PROFESSIONALS.
ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN, PHARMACIST, OR OTHER QUALIFIED HEALTH CARE PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION OR TREATMENT OR A CHANGE IN YOUR PERSONAL CARE OR HEALTH CARE REGIME. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ ON THE SITES. WE ARE NOT RESPONSIBLE FOR THE RESULTS OF YOUR USE OF THE CONTENT, INCLUDING, BUT NOT LIMITED TO, YOU CHOOSING TO SEEK OR NOT TO SEEK PROFESSIONAL MEDICAL CARE, OR YOU CHOOSING OR NOT CHOOSING SPECIFIC TREATMENT BASED ON THE CONTENT.
25. Indemnification
You agree to indemnify, defend, and hold us and the all of our directors, officers, employees, agents, shareholders, successors, assigns, and contractors harmless from and against any and all claims, damages, suits, actions, liabilities, judgments, losses, costs (including without limitation reasonable attorneys’ fees), or other expenses that arise directly or indirectly out of or from (i) your breach of any provision of this Agreement; (ii) your activities in connection with the Sites; or (iii) User Content or other information you provide to us through the Sites. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.
26. Consent to Communications
When you use the Sites or send communications to us through the Sites, you are communicating with us electronically. You consent to receive electronically any communications related to your use of the Sites. We may communicate with you by email or by posting notices on the Sites. You agree that all agreements, notices, disclosures, and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. All notices from us intended for receipt by you shall be deemed delivered and effective when sent to the email address you provide to us. Please note that by submitting User Content, creating an Account, or otherwise providing us with your email address, postal address or phone number, you are agreeing that we or our agents may contact you at that address or number in a manner consistent with our Privacy Policy.
27. Geographic Specific Terms
New Jersey Residents
If you are a consumer residing in New Jersey, the following provisions of this Agreement do not apply to you (and do not limit any rights that you may have) to the extent that they are unenforceable under New Jersey law: (i) Disclaimer of Warranty; (ii) Limitation of Liability; (iii) Indemnity; and the governing law provisions (solely to the extent that your rights as a consumer residing in New Jersey are required to be governed by New Jersey law). According to N.J.S.A. 56:12-16, you may have additional rights if you are a New Jersey resident and other provisions of this Agreement are found to violate an established legal right.
California Residents
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
If you are a California resident, you agree to consciously waive all claims, both known and unknown that may be later discovered and expressly forgo and waive all protections as by California Civil Code Section 1542, which states, “[a] general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” By using this Site, you agree that these California Civil Code Section 1542 protections no longer apply to you.
European Union and UK
Exceptions to Liability Limitations: Nothing in this Agreement excludes or limits our liability for death or personal injury arising from our negligence, or fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
28. Waiver
(1) No waiver by Seller of any of the provisions of this Agreement is effective unless explicitly set forth in writing and signed by Seller. (2) No failure to exercise, or delay in exercising, any right, remedy, power or privilege arising from this Agreement operates, or may be construed, as a waiver thereof.
(2) No single or partial exercise of any right, remedy, power or privilege hereunder precludes any other or further exercise thereof or the exercise of any other right, remedy, power or privilege.
29. Confidential Information
(1) All non-public, confidential or proprietary information of Dreve, including but not limited to specifications, samples, patterns, designs, plans, drawings, documents, data, business operations, customer lists, pricing, discounts or rebates, dis- closed by Dreve to buyer, whether disclosed orally or disclosed or accessed in written, electronic or other form or media, and whether or not marked, designated or otherwise identified as “confidential” in connection with this Agreement is confidential, solely for the use of performing this Agreement and may not be disclosed or copied unless authorized in advance by Dreve in writing.
(2) Upon Dreve’s request, buyer shall promptly return all documents and other materials received from Dreve.
(3) Dreve shall be entitled to injunctive relief for any violation of this Section.
(4) This Section does not apply to information that is: (a) in the public domain; (b) known to buyer at the time of disclosure; or (c) rightfully obtained by buyer on a non-confidential basis from a third party.
30. Force Majeure
(1) Dreve its agents, officers, directors, employees, successors, assigns, and affiliates, shall not be liable or responsible to buyer, nor be deemed to have defaulted or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of Dreve including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, virus, pandemic, plague, disease or other public health crisis, lockouts, strikes or other labor disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials (including, but not limited to, cease of export or import opportunities), materials or telecommunication breakdown or power outage, provided that, if the event in question continues for a continuous period in excess of 30 days, buyer shall be entitled to give notice in writing to Dreve to terminate this Agreement]. Under the circumstances identified in this Section 18, Dreve is released from the obligation to comply with any agreed time for delivery or unloading. Further, the above inability to supply gives Dreve the right to withdraw from the Agreement without giving the right to the buyer to claim for indemnity or other rights.
31. Assignment
Buyer shall not assign any of its rights or delegate any of its obligations under this Agreement without the prior written consent of Dreve. Any purported assignment or delegation in violation of this Section is null and void. No assignment or delegation relieves buyer of any of its obligations under this Agreement.
32. Relationship of the Parties
The relationship between the parties is that of independent contractors. Nothing contained in this Agreement shall be cons- trued as creating any agency, partnership, joint venture or other form of joint enterprise, employment or fiduciary relationship between the parties, and neither party shall have authority to contract for or bind the other party in any manner whatsoever.
33. No Third-Party Beneficiaries
This Agreement is for the sole benefit of the parties hereto and their respective successors and permitted assigns and nothing herein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit or remedy of any nature whatsoever under or by reason of these Terms.
34. Governing Law & Venue
(1) All matters arising out of or relating to this Agreement is governed by and construed in accordance with the internal laws of the State of Minnesota without giving effect to any choice or conflict of law provision or rule (whether of the State of Minnesota or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Minnesota.
(2) All actions, claims, disputes or proceedings arising under or relating to this Agreement shall be brought in the federal courts of the United States District Court for the District of Minnesota or the State of Minnesota and County of Hennepin, and each party irrevocably waive any and all objections which any party may now or hereafter have to the exercise of personal and subject matter jurisdiction by the federal or state courts in the State of Minnesota and to the laying of venue of any such suit, action or proceeding brought in any such federal or state court in the State of Minnesota.
35. Notices
(1) All notices, request, consents, claims, demands, waivers and other communications hereunder (each, a “Notice”) shall be in writing and addressed to the parties at the addresses set forth on the face of the Sales Confirmation or to such other address that may be designated by the receiving party in writing.
(2) All Notices shall be delivered by personal delivery, nationally recognized overnight courier (with all fees pre-paid), facsimile (with confirmation of transmission) or certified or registered mail (in each case, return receipt requested, postage prepaid).
(3) Except as otherwise provided in this Agreement, a Notice is effective only (a) upon receipt of the receiving party, and (b) if the party giving the Notice has complied with the requirements of this Section.
36. Severability
If any term or provision of this Agreement is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction.
37. Survival
Provisions of these Terms which by their nature should apply beyond their terms will remain in force after any termination or expiration of this Order including, but not limited to, the following sections: 4, 11, 12, 13, 14, 28, 29, 34 and 37.
Rev.02.2025
Privacy Policy for Dreve Group for EU
Name and address of the person responsible
The controller within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is
Dreve ProDiMed GmbH
Max-Planck-Str. 31
59423 Unna
Germany
Phone: +49 2303 8807-0
Fax: +49 2303 8807-745
E-Mail: info@dreve.de
Name and address of the data protection officer
The data protection officer of the controller is
Deutsche Datenschutz Consult GmbH
Christoph Heinrich
www.deutsche-datenschutz-consult.de
Stresemannstraße 29
22769 Hamburg Germany
Tel.: +49 40 228 60 70 402
E-Mail: datenschutzbeauftragte@dreve.de
Server statistics
When you visit our website, we collect the following data that your browser transmits:
The data is processed temporarily to enable correct delivery of the website to the user's computer. For this purpose, the user's IP address must remain stored for the duration of the session. The delivery of the website at the user's request constitutes a legitimate interest, which is why the temporary storage and processing in this context is based on Art. 6 para. 1 lit. f GDPR.
The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. This is the case when the respective session has ended.
The above-mentioned data is also stored in the log files of our system, whereby the IP address is only recorded in anonymized form. The logging is used for the internal evaluation of our offer, to optimize the display of our website and to identify and prevent misuse. The stored data is not merged with other data sources or used for marketing purposes. Log files are deleted after 30 days at the latest. As the IP address is stored anonymously in the log files, this is no longer personal data.
Cookies
This website uses cookies. A "cookie" is text information that the visited website places on the viewer's computer via the web browser, where it can later be read again by the web browser.
Cookies can be used to store information about details you provide when you visit the website - for example, your choice of language, entries in form fields, etc. Cookies can also be used to store a unique identifier that makes your browser recognizable to the website.
We ourselves use both session cookies (which are automatically deleted when the browser is closed) and persistent cookies (which remain on your computer until the set expiry date) on this website.
In addition, third-party services are integrated on this website, which may also place cookies on your computer. See below for the integrated services.
Cookies are set on the basis of Art. 6 para. 1 sentence 1 lit.f GDPR, whereby our legitimate interest lies in the provision of a functional and user-friendly website, answering customer inquiries and optimizing our website.
We use the personal data collected with the help of cookies to optimize the information and offers on our website in your interest by optimizing the navigation of the site from a technical point of view, e.g. by the possibility of saving your settings for your next visit or features such as the recognition of a closed session to enable a login or a shopping cart, etc.
The user data collected by the cookies is not used to create user profiles.
Session cookies set by us are deleted when the browser is closed; persistent cookies set by us are deleted after the set expiry date. You can prevent the setting of cookies by our website at any time by means of a corresponding setting of the Internet browser used and thus permanently object to the setting of cookies. As a user, you therefore have full control over the use of cookies. Furthermore, cookies that have already been set can be deleted at any time via an Internet browser or other software programs. This is possible in all common Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be fully usable.
Consent Manager
We use the Consent Manager from Usercentrics GmbH (Sendlinger Straße 7, 80331 Munich, Germany) to control the content on this website that requires consent. The following information is transmitted to Usercentrics for this purpose:
This data is processed in order to fulfill our legal obligation to be able to prove that consent has been granted and is thus based on Art. 6 Sect. 1 lit. c GDPR. The data is stored for one year and then deleted, provided that there are no other legal obligations to the contrary. This data is not used to create profiles or to track website visitors beyond the consent management.
Contact form
There is a contact form on our website that can be used to contact us electronically. If a user makes use of this option, the data entered in the input mask will be transmitted to us and stored. This data includes the user's formulated request:
The following data is also stored at the time the message is sent:
Alternatively, it is possible to contact us via the e-mail address provided. In this case, the user's personal data transmitted with the e-mail will be stored.
No data will be passed on to third parties in this context. The data is used exclusively for processing the conversation.
If necessary, the data is processed in the context of the initiation or execution of a contractual relationship, Art. 6 para. 1 lit. b GDPR. In addition, processing may take place within the scope of our legitimate interests, Art. 6 para. 1 lit. f GDPR. Our legitimate interest here is to provide an uncomplicated way for potential interested parties in our services or other visitors to our website to contact us. Our legitimate interests may also lie, for example, in the internal forwarding of the inquiry to enable another employee to answer it or in similar organizational measures to make work easier. This does not include surprising or excessive processing that is detrimental to the sender.
The data from the input screen is collected solely for the purpose of processing your request and providing information about our services. Your data will not be passed on or used for other purposes.
The other personal data processed during the sending process is used to prevent misuse of the contact form and to ensure the security of our information technology systems.
The contact form generates an email and sends it to an internal Dreve email address. Since emails can constitute business letters within the meaning of the German Commercial Code (HGB), they are stored for a period of 6 years starting with the year following the receipt or sending of the email. This is done on the basis of Art. 6 para. 1 lit. c GDPR in conjunction with the archiving obligation from § 257 HGB. Contact requests that do not constitute business letters are deleted when the respective conversation with the user has ended. The conversation is deemed to have ended when it can be inferred from the circumstances that the matter in question has been conclusively clarified.
The additional personal data collected during the sending process will be deleted after a period of 30 days at the latest.
The user can object to the storage of their personal data at any time. To do so, simply send an informal e-mail to our data protection officer (see address above), stating the data required to assign the contact. In such a case, the conversation cannot be continued. All personal data stored in the course of contacting us will be deleted in this case.
Correspondence in connection with the execution of contracts
If you correspond with us by e-mail, we collect, store and process your name, your e-mail address and all content of the correspondence. This data is processed to initiate or execute a contractual relationship with you or the controller that you represent.
The legal basis for the processing is generally Art. 6 para. 1 lit. b GDPR if the communication is for the initiation or execution of a contractual relationship with you. If you represent a company in communication with us, the processing is carried out on the basis of Art. 6 para. I lit. f GDPR, whereby our legitimate interest lies in the establishment and support of business relationships. In individual cases, processing may also be based on Art. 6 para. 1 lit. a GDPR if you have given us your consent for contact and/or correspondence.
If we receive your e-mail address in connection with the performance of a contract with you or the company you represent, we will send you information about our products and services at irregular intervals. This is done on the basis of our legitimate interest in presenting our product portfolio to our customers and arousing further interest in our services. In this respect, the processing of your e-mail address is based on Art. 6 para. 1 lit. f GDPR. You can object to the processing of your e-mail address for this purpose at any time in accordance with Art. 21 para. 2 GDPR without giving reasons.
If required for the fulfillment of the contract or by law, we disclose or transfer personal data of our customers to third parties only if this serves the provision of our services in accordance with Art. 6 para. 1 lit b. GDPR, is required by law pursuant to Art. 6 para. 1 lit. c. GDPR, serves our interests or those of our customers in the efficient and cost-effective provision of services as a legitimate interest pursuant to Art. 6 para. 1 lit f. GDPR, or in the context of consent pursuant to Art. 6 para. 1 lit. a., Art. 7 GDPR.
Your data will only be stored for as long as it is needed to process the correspondence. In addition, we are legally obliged to retain business correspondence for a period of 6 years. In this respect, your data is stored on the basis of Art. 6 para. 1 lit. c GDPR to fulfill the statutory retention obligations. After expiry of these retention obligations, your data will be deleted unless there is a need for further storage of the data for the conclusion or fulfillment of a contract.
Our services for registered users
Use of the customer portal
If you would like to take advantage of the opportunity to order goods in our general web store or in our order portals for dental and hearing technology, you have the option of registering on our portal. For this we require personal data from you:
During the usage process, technically necessary information such as IP address, time of access, etc. is also collected, which allows us to technically implement our service in accordance with current security standards.
After a comparison with the relevant sanction lists (in accordance with Art. 6 para. 1 lit. c GDPR in the event of a possible personal reference), you will then have the opportunity to use our services. The legal basis for the data collected as part of the registration and use of our portal is the necessity for the fulfillment of the contract pursuant to Art. 6 para. 1 lit. b GDPR, if you are acting as an independent individual in your own name, alternatively our legitimate interest in being able to name an individually identifiable natural person at our contractual partner, Art. 6 para. 1 lit. f GDPR.
As soon as you create an order within one of our portals or in the web store, you may also be required to provide information about your payment details, which are necessary for the execution of the contract. A credit check may also be carried out in individual cases, but not in a generalized and automated manner. If such a credit check is carried out, this also applies to natural persons acting independently if they decide to register on our portal. In such a case, the check carried out is necessary for the performance of the contract in accordance with Art. 6 para. 1 lit. b GDPR. Although a scoring value is calculated automatically by the company commissioned to carry out a credit check, no automated decision-making takes place on the basis of this value, but rather on the basis of an individual assessment of the individual case.
Your data will be stored for 6 or 10 years within the framework of the statutory obligations to provide evidence under commercial and tax law, calculated from the year following the conclusion of the contract, Art. 6 para. 1 lit. c GDPR.
Chat service
After registering, our customers have the option of contacting us via chat for advice on our products. To make this possible, we use products from the provider Userlike UG, Probsteigasse 44-46, 50670 Cologne. This provider acts as a processor for us as soon as personal data is involved. In this case, we process the data of our contact person as part of our legitimate interest in being able to offer our customers an uncomplicated and up-to-date consulting option, Art. 6 para. 1 lit. f GDPR. There is also the option of not providing any further data apart from the connection data (IP address, etc.) that is collected for technical reasons. There is no direct assignment of the chat to the customer in our customer database. Information is only added manually to our customer database if this is appropriate in accordance with our legitimate interest in offering our customers an optimal service, Art. 6 para. 1 lit. f GDPR.
Orders placed for you by third parties
If we receive your data from an organization that places orders with us on your behalf, we process your data on the basis of your consent, which you have given to this organization for the transfer of the data to us. We have concluded contractual arrangements with our customers who place such orders for end users, which ensure that the customer obtains such consent from the data subject before forwarding the data to us.
In this respect, your data is processed on the basis of your consent in accordance with Art. 6 para. 1 lit. a GDPR.
Newsletter
Registration
For our newsletter, we collect your e-mail address, your preferred form of address, your first and last name and your particular interests. Registration for our newsletter takes place in a so-called double opt-in procedure. This means that after registering, you will receive an e-mail asking you to confirm your registration. This confirmation is necessary so that no-one can register with other people's e-mail addresses. Subscriptions to the newsletter are logged in order to be able to prove the registration process in accordance with legal requirements. This includes storing the time of registration and confirmation as well as the IP address. Changes to your data stored with the mailing service provider are also logged.
The newsletter is sent on the basis of the consent of the recipient in accordance with Art. 6 para. 1 lit. a, Art. 7 GDPR in conjunction with § 7 para. 2 no. 3 UWG or on the basis of the legal permission in accordance with § 7 para. 3 UWG.
The logging of the registration procedure is carried out on the basis of our obligation to provide evidence pursuant to Art. 6 para. 1 lit. c i.V.m. Art. 7 para. 1 GDPR.
We use your e-mail address to send the newsletter, e-mails, and other electronic notifications with advertising information (hereinafter "newsletter") only with the consent of the recipient or legal permission. If the contents of the newsletter are specifically described when registering for the newsletter, these are decisive for the user's consent. Otherwise, our newsletters contain information about our services and us.
Our interest in logging the registration process is based on the use of a user-friendly and secure newsletter system that serves both our business interests and the expectations of users and also allows us to comply with our obligations to provide evidence, Art. 6 para. 1 lit. c in conjunction with Art. 7 para. 1 GDPR. Art. 7 para. 1 GDPR.
The data collected will be retained until you withdraw your consent. In order to be able to prove a previously given consent, we can store e-mail addresses that have been deleted due to revocation for up to three years before we delete them. The processing of this data is then limited to the purpose of fulfilling our obligation to provide evidence and a possible defense against claims. An individual request for deletion is possible at any time, provided that the former existence of consent is confirmed at the same time.
You can unsubscribe from our newsletter at any time, i.e. revoke your consent. You will find a link to unsubscribe from the newsletter at the end of each newsletter.
Performance measurement
The newsletters may contain links which, when clicked on, transmit information about the clicked link and/or the newsletter itself to us. As part of this retrieval, technical information such as information about the browser and your system as well as your IP address and the time of retrieval are initially collected.
This information is used for the technical improvement of the services based on the technical data or the target groups and their reading behavior based on the retrieval locations (which can be determined with the help of the IP address) or the access times. The statistical surveys also include determining whether the newsletters are opened, when they are opened, and which links are clicked. The evaluations are used to recognize the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.
These evaluation activities are in our legitimate interests as the operator of the newsletter, Art. 6 para. 1 lit. f GDPR.
Customer satisfaction surveys
For the clinical follow-up of our products, we conduct surveys among our customers to determine their satisfaction with our services. The aim of these surveys is to collect additional clinical data on the product after it has been placed on the market and to use this data to evaluate the safety, performance and efficacy of the product on an ongoing basis. For this purpose, we provide our customers with questionnaires that they can use to give us feedback on the products they have purchased from us.
To draw the customer's attention to the survey, we use the e-mail address received in connection with the purchase of the product or link to the website with the questionnaires in the invoice or other order-related documents.
The customer satisfaction survey itself is anonymous. We collect the product for which you are providing feedback, your role (retailer, user, or patient) and the information you provide about the product you purchased from us. A personal reference can only be established if you create this yourself by entering information in the free text fields. However, processing of personal data within the scope of the survey is neither intended nor intended.
The processing of your email address in order to encourage you to participate in the customer satisfaction analysis is based on Art. 6 (1) lit. c GDPR in conjunction with. Article 61 (11) MDR. This norm indicates that the clinical evaluation and associated documentation must be updated throughout the life cycle of the medical device based on clinical data. This implementation should be documented in the manufacturer's post-market clinical follow-up plan (PMCF plan) in accordance with Annex XIV Part B and the post-market surveillance plan (PMS plan) in accordance with Article 84.
The (typically anonymous) results of the surveys are processed by our product management and quality assurance departments and are not passed on to third parties. The data is deleted as soon as it is no longer relevant for the medical device.
Info mails for existing customers
If we receive your email address in connection with the purchase of goods or services, we reserve the right to inform you occasionally by email about similar goods or services from our company. This use of your email address is based on our legitimate interests (Art. 6 para. 1 lit. f GDPR) in presenting you with interesting offers from our portfolio and thus promoting interest in our products and services.
Success (e.g. opening or click rates) is not measured for the info mails.
You can object to the use of your e-mail address for this purpose at any time by clicking on the corresponding link provided at the end of each such e-mail.
Online survey
When you purchase goods or services from us, we indicate in our communication that you have the opportunity to tell us how satisfied you were with our services via an online survey.
As part of the online customer satisfaction survey, we collect basic usage data such as your IP address and time of access, which is necessary for the technical implementation of the survey. Apart from this, we ask about purchasing behavior and satisfaction without establishing a direct personal reference. The survey is therefore largely anonymous; a personal reference is only theoretically conceivable if the IP address is taken into account.
This data is evaluated in order to identify potential for improvement in relation to our online store and thus optimize it. At the same time, we want to be able to respond to justified criticism and offer our users the most pleasant shopping experience possible. We have a legitimate interest in improving the user experience, which is why the processing of your data for the survey is based on Art. 6 para. 1 lit. f GDPR.
Information provided as part of the online survey will be stored for a period of one year and then deleted.
Online presence in social media
We maintain online presences on the Xing, Instagram, Facebook, and LinkedIn platforms in order to communicate with the customers, interested parties and users active there and to inform them about our services. When accessing the respective platforms, the terms and conditions and data processing guidelines of the respective operators apply.
Unless otherwise stated in our privacy policy, we process users' data if they communicate with us via these platforms, e.g. write posts on our online presence or send us messages. This is done on the basis of our legitimate interest in being able to offer an appealing interaction option for our customers and interested parties, Art. 6 para. 1 lit. f GDPR.
Furthermore, the data of visitors to our online presences is evaluated by the platform operators and the anonymized data is made available to us. We are responsible for providing our online presence on the platforms and obtaining statistical evaluations of our visitors on these online presences in our legitimate interest in being able to evaluate our offer and our market reach, Art. 6 para. 1 lit. f GDPR.
The actual statistical analysis is the responsibility of the platform operator. For more information, you can contact the responsible platform operators at any time or refer to their privacy policies.
Name: Xing, responsible for New Work SE
Address: Am Strandkai 1, 20457 Hamburg, Germany
Privacy Policy https://privacy.xing.com/de/datenschutzerklaerung
Name: Instagram, Controller: Facebook Ireland Limited
Address: 4 Grand Canal Square, Dublin 2, Ireland
Privacy Policy: https://help.instagram.com/519522125107875
Name: Facebook Ireland Ltd
Address: 4 Grand Canal Square, Grand Canal Harbour, D2 Dublin, Ireland
Privacy Policy: de-de.facebook.com/policy.php
Shared responsibility: https://www.facebook.com/legal/terms/page_controller_addendum
Name: LinkedIn
Address: LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland
Privacy Policy: https://de.linkedin.com/legal/privacy/eu?
Third-party services
Google Maps
We integrate the maps of the "Google Maps" service of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as "Google"). The processed data includes, in particular, IP addresses and location data of the users, but the latter are not collected without their consent (usually carried out as part of the settings of your mobile devices). The data may be processed in the USA. The legal basis for the access to Google Maps implemented by us is your consent pursuant to Art. 6 para. 1 lit. a., Art. 7 GDPR, which you give by activating the map by clicking on the placeholder.
For more information, please refer to Google's privacy policy: https://www.google.com/policies/privacy/
Opt-out: https://adssettings.google.com/authenticated
You can object to the use of your data by Google Maps at any time by clicking on this link: https://adssettings.google.com/authenticated
YouTube
We use a YouTube plug-in on our website, offered by YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA, which is represented by Google Inc. based in 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter: YouTube). The plug-in can be recognized on our site by the term “YouTube”, connected to the symbol of the red rectangle with the play button.
When we embed YouTube videos on our website, our Consent Manager Usercentrics initially only loads a placeholder that requests your consent to activate the YouTube plug-in. You then activate the YouTube plug-in by clicking on the placeholder, at which point a direct connection is established between your browser and the YouTube server. This informs YouTube that your browser has accessed the corresponding page of our website, even if you do not have a YouTube profile or are not currently logged in to YouTube. This information (including your IP address) is transmitted directly from your browser to a YouTube server in the United States and stored there.
We only implement the no-cookie version of YouTube on our site.
If you are logged into YouTube, YouTube can immediately associate your visit to our website with your YouTube profile. If you interact with the plugins, for example by clicking the “Play” button, the corresponding information is also transmitted directly to a YouTube server and stored there. The purpose and scope of the data collection and the further processing and use of the data by YouTube, as well as your rights in this regard, can be found in the data protection information at
https://policies.google.com/privacy?hl=de
Your privacy settings can be found here:
https://adssettings.google.com/authenticated
The integration of the YouTube components is based on Art. 6 Sect. 1 Sentence 1 lit. a GDPR, because by activating the plug-in you consent to the processing of your data by YouTube.
If you do not want YouTube to allocate the data collected through our web presence directly to your YouTube account, you must log out of YouTube before visiting our website.
Friendly Captcha
In order to prevent bots from using the functions of our website that we want to reserve for human visitors (such as the contact form), we use a program code from Friendly Captcha in some areas of the website. This causes your device to connect to the Friendly Captcha servers in connection with the protected area (e.g. sending a contact form).
Your browser receives a calculation task from Friendly Captcha. The complexity of the calculation task depends on various risk factors. Your device solves the calculation task, which uses certain system resources, and sends the calculation result to our web server. This contacts the Friendly Captcha server via an interface and receives a response as to whether the puzzle was solved correctly by the device.
In addition, your browser transmits connection data, environmental data, interaction data and functional data to Friendly Captcha. Friendly Captcha does not set a cookie and does not store any data in the persistent browser memory. Data that could identify you (such as IP addresses) is anonymized using one-way hashing. Friendly Captcha evaluates the data received and determines how likely it is that it is a human user or bot and transmits the result to us. Depending on this, we can treat access to our website or individual functions as human or potentially machine based.
Your rights
You have the right to request rectification, restriction of processing, portability and/or erasure of your personal data. In addition, you can request information about processing operations relating to your personal data and have the right to be informed of the recipients of your data if you have exercised your right to erasure, restriction of processing or rectification.
Furthermore, you can complain to the competent supervisory authority about processing operations and object to the processing of your personal data.
Right of objection
If we process your personal data on the basis of our legitimate interests (Art. 6 para. 1 lit. f GDPR), you have the right to object to this processing. If we process your personal data for direct marketing purposes, the objection can be made without justification (Art. 21 para. 2 GDPR). In this case, we will cease processing immediately. Otherwise, the reasons arising from your particular situation must be explained (Art. 21 para. 1 GDPR) so that we can reassess the balance of interests under Art. 6 para. 1 lit. f GDPR accordingly.
Right to information
You have the right to obtain information about your stored data free of charge. Upon request, we will inform you in writing, in accordance with applicable law, which of your personal data we have stored. This also includes the origin and recipients of your data as well as the purpose of the data processing.
Right to rectification
You have the right to have your data stored by us corrected if it is incorrect.
Right to restriction of processing
Furthermore, you can have the processing of your data restricted under the conditions of Art. 18 para. 1 GDPR (for example, if the accuracy is disputed or the processing is unlawful). We may then only process data affected by this under the conditions of Art. 18 para. 2 GDPR (for example with your consent or for the exercise of or defense against legal claims).
Right to erasure
You can also request the deletion of your personal data under the conditions of Art. 17 para. 1 lit. a-f GDPR (for example, if we no longer need the personal data or the processing is unlawful), unless the exceptions of Art. 17 para. 3 lit. a-e GDPR apply (for example, where we are legally obliged to process the data).
Right to data portability
You are entitled to request that we provide the personal data transmitted to us in a format that allows it to be transmitted to another location.
Right to lodge a complaint with a supervisory authority
You have the option of lodging a complaint with a data protection supervisory authority of your choice if you are of the opinion that the processing of your personal data by us is unlawful.
Note on data security
We use the SSL (Secure Socket Layer) method on our website in conjunction with the highest level of encryption supported by your browser. As a rule, this is 256-bit encryption. If your browser does not support 256-bit encryption, we use 128-bit technology instead. You can tell whether an individual page of our website is transmitted in encrypted form by the closed display of the key or lock symbol in the lower status bar of your browser.
We also use suitable technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction, or unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.
No automated decision-making
We would like to point out that in the context of the use of our services and the use of our services, you will not be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
Date of Information: 02/2025
Our privacy policy EU applies primarily if you are located in the EU, the European Economic Area (EEA), the United Kingdom or Switzerland.
In general, the GDPR is regarded as a model for other data protection laws, as it prescribes a higher level of data protection and data security for individuals and imposes clear obligations on companies.
For the use of our website outside the EU, the Global Privacy Policy shall apply.
In several US states, data protection laws have been passed that secure new data protection rights for citizens. These laws include the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) (valid since Jan. 2023), the Virginia Consumer Data Protection Act (valid since Jan. 2023), the Colorado Privacy Act (valid since July 2023), the Connecticut Data Protection Act (valid since July 2023), the Utah Consumer Privacy Act (valid since Dec. 2023), the Oregon Consumer Data Privacy Act (valid since July 2024), the Texas Data Privacy and Security Act (valid since July 2024), the Florida Digital Bill of Rights (valid since July 2024) and the Montana Consumer Data Privacy Act (valid since Oct. 2024).
Depending on the state, these laws may grant individuals the following rights:
California law allows California residents to request more information about how their information is shared with third parties for direct marketing purposes. Under these laws, a company must either provide this information or allow California residents to opt-in or opt-out of this type of sharing. If you are a California resident and would like information about what categories of personal information we share with our affiliates and/or third parties for marketing purposes and the contact information for those affiliates or third parties, please send a written request to datenschutzbeauftragte@dreve.de.
In compliance with the Colorado Privacy Act and the Texas Data Privacy and Security Act, we do not sell your information, engage in targeted advertising (i.e., the selection of advertisements based on activities outside of our websites or applications), or use profiling to make decisions that have a legal or similarly significant effect. However, we offer members numerous ways to control their experience with advertisements. Both GDPR and CCPA are designed to protect the privacy and data rights of people in their respective countries. Both extend their reach to companies that do business with their residents, regardless of whether those companies are located in that territory.
All data protection laws grant individuals certain rights in relation to their personal data and require transparency from the companies that store and process this data.
If you would like to learn more about your rights in your country, please read our Privacy Policy or email the Data Protection Coordinator directly at the following address: datenschutzbeauftragte@dreve.de.
Disclaimer for Content and Links
The information provided on this website is for general informational purposes only. While we strive to keep the content accurate and up to date, we make no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the information contained on the site. Any reliance you place on such information is strictly at your own risk.
This website may contain links to third-party websites. These links are provided for convenience only, and we do not have control over the content, nature, or availability of these external sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them. We are not responsible for any changes made to third-party sites after the link was added. If we become aware of any unlawful content on linked pages, we will remove the links promptly.
Copyright, Intellectual Property and DMCA Notice
All content on this website, including but not limited to text, images, graphics, and layouts, is protected under applicable copyright and intellectual property laws. Any reproduction, distribution, modification, or unauthorized use of the content without prior written permission is strictly prohibited.
DMCA Compliance
We respect the intellectual property rights of others and comply with the Digital Millennium Copyright Act (DMCA). If you believe that any material on this website infringes upon your copyright, you may submit a *DMCA takedown request by providing the following information:
You can submit your DMCA request via email to compliance@dreve.de. We will respond promptly to any valid takedown request and remove infringing content if necessary.
Limitation of Liability
To the fullest extent permitted by law, we disclaim all liability for any direct, indirect, incidental, consequential, or punitive damages arising from your access to or use of this website. This includes, but is not limited to, loss of data, business interruption, or financial losses, even if we have been advised of the possibility of such damages.
This website is provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Dreve ProDiMed GmbH
Max-Planck-Str. 31
59423 Unna / Germany
Contact
Phone: +49 2303 8807 0
Fax: +49 2303 8807 745
info@dreve.de
www.dreve.com
We strive to provide a website that is accessible to all people. Regardless of the devices and technologies used, we want to ensure that our content is accessible to all users, including people with disabilities.
Accessibility status
Our website largely fulfills the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA and the Barrier Freedom Strengthening Act (BFSG), and we have made every effort to identify and remove the main barriers. Nevertheless, we are aware that there may still be areas that can be improved
This accessibility statement applies to the website www.dreve.com
The content listed below is not barrier-free for the following reasons:
Report barriers
If you encounter any barriers when visiting our website or require assistance, please let us know. You can reach us at the following contact address: compliance@dreve.de
Postal address: Dreve ProDiMed GmbH, Max-Planck-Str. 31, 59423 Unna / Germany
Phone: +49 2303 8807 0
Measures to improve accessibility
We are continuously working to improve the accessibility of our website. This includes regularly reviewing and adapting the content and functions to ensure that they comply with the latest standards and legal requirements.
Technical information
This website has been designed to be compatible with common assistive technologies. It is recommended that you use the latest version of your browser and ensure that the appropriate assistance software is installed and enabled.
Enforcement proceedings
We will endeavor to answer your inquiries within a reasonable period of time (usually a maximum of 6 weeks). If you do not receive an answer or are wholly or partially dissatisfied with the answer, you can contact the ombudsman's office at the Commissioner for Matters relating to People with Disabilities of the State of North Rhine-Westphalia. The ombudsman's office will examine your case and try to find a solution within the framework of an ombudsman procedure in accordance with BGG NRW § 10d.
You can reach the ombudsman's office by e-mail: ombudsstelle-barrierefreie-it@mags.nrw.de
or via the contact form of the North Rhine-Westphalia ombudsman's office.
Preparation of this accessibility statement
This declaration was created on: 27.01.2025.
The declaration is based on a self-assessment carried out in December 2024.
The declaration was last reviewed on: 06.03.2025.